If you have never ordered research compounds online before, the shipping process can feel uncertain. This article explains exactly how SteroidesLab handles US and international shipping, from the moment you complete your order to the package arriving at your door.
Step 1: Order Confirmation (Instant)
As soon as you complete checkout, you will receive an order confirmation email with your order number and product summary. No branding, no product names — just an order reference.
Step 2: Packing Video (Within 2 Hours)
Within 2 hours of your order (during business hours), we send you a short packing video showing your exact products being prepared. This is an additional trust step — you can verify that the products you ordered are the ones being shipped.
Step 3: USPS Tracking (Within 24 Hours)
Your USPS Priority tracking number is sent within 24 hours of order confirmation. You can track your package at USPS.com. Tracking updates typically appear within 12–24 hours after the label is created.
Step 4: Delivery
US Domestic: 5 business days via USPS Priority. Packages ship from our El Paso, TX distribution center.
International: 5–14 days depending on destination. European orders ship from our EU distribution hub for faster customs clearance.
Packaging: What the Box Looks Like
All orders ship in plain unmarked boxes or padded envelopes. There is no company name, no product names, and no indication of contents on the exterior. The return address shows a generic fulfillment center. To anyone handling the package — mail carriers, neighbors, family members — it looks like a standard online order of supplements or personal care items.
What If Something Goes Wrong?
- Damaged package: Take a photo and send it to us. We reship your entire order for free.
- Lost package: If tracking shows no movement for 14+ days, we reship or refund — your choice.
- Wrong item: Rare, but if it happens, let us know immediately. We will ship the correct product that same day.
Every order is covered by our 100% reship guarantee. You are never risking your money — if the package does not arrive as promised, we make it right.
