Frequently Asked Questions
Everything you need to know before ordering
About Our Products
Who is SteroidesLab?
We are an authorized distributor based in the El Paso–Ciudad Juarez biopharma corridor. We partner directly with GMP-certified laboratories in New Mexico and Northern Mexico to bring pharmaceutical-grade peptides, hormones, and performance compounds to customers worldwide.
Are your products real?
Yes. Every batch undergoes independent HPLC purity testing at an ISO 17025 accredited facility. You can view the Certificate of Analysis on each product page under the “Lab Report” tab. We publish results whether they pass or fail — full transparency.
I have been scammed before. How do I know I can trust you?
We completely understand. Many customers come to us after being burned on Facebook or other platforms. Here is what sets us apart:
- We are based in the United States — not an anonymous overseas operation.
- We send a packing video within 2 hours of your order so you can see your exact products before they ship.
- USPS tracking number within 24 hours — real tracking, not fake numbers.
- We have hundreds of verified customer reviews — check product pages for feedback.
- If anything goes wrong with your order, we reship for free. Period.
Take your time deciding. We would rather earn your trust than rush you into a purchase.
How should I store my products?
Peptides (BPC-157, Semaglutide, etc.) should be stored in the refrigerator after reconstitution. All other products should be kept at room temperature, away from direct sunlight and moisture.
Ordering & Payment
How do I place an order?
You can order directly on this website — add products to cart and check out. Alternatively, contact us via WhatsApp for manual ordering and personalized guidance.
What payment methods do you accept?
We accept: credit/debit cards, Apple Gift Cards, and cryptocurrency (BTC, ETH, USDT). Cryptocurrency payments always receive a 10% discount.
My payment was declined. What should I do?
This happens sometimes with card processors. Try these reliable alternatives: Apple Gift Card (simple, secure, no bank involvement) or cryptocurrency (instant confirmation + 10% off). Both bypass bank restrictions and work every time.
Is there a discount available?
We offer tiered benefits: orders over $300 qualify for free bonus products (your choice of Viagra or Cialis). Orders over $500 get 10% off + free shipping. Crypto payments always get 10% off regardless of order size.
Shipping & Tracking
How long does shipping take?
US domestic: 5 business days via USPS Priority. Europe: 5-7 days. Full details on our Shipping Information page.
How will my package look?
Plain unmarked box or padded envelope. No product names, no company branding, no indication of contents. The return address is a generic fulfillment center. Your mailman, neighbors, or family will have zero idea what is inside.
Do you provide tracking?
Yes. USPS tracking number sent within 24 hours of your order. You will receive it via email or WhatsApp.
What if my package is damaged or lost?
Take a photo of the damaged package and send it to us. We reship your entire order for free. If a package is lost (no tracking update for 14+ days), we offer free reship or full refund — your choice.
After Your Order
Can I get fitness or cycle advice?
Yes. After your order, add our WhatsApp for access to professional fitness coaching and cycle guidance. We want you to get the best results from our products — safely and effectively.
What if I have a problem with my order?
Contact us immediately via WhatsApp or email. We respond within hours, not days. Every issue has a solution and we stand behind every order.
Still Have Questions?
We are here to help. Reach out on WhatsApp or email — real humans, real answers, usually within 2 hours.
Contact Us